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Add SSO/IP-vs-FQDN post-migration issue to KB troubleshooting summary #1408

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hilram7 merged 1 commit into from
Aug 21, 2026
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Add SSO/IP-vs-FQDN post-migration issue to KB troubleshooting summary #1408

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1 change: 1 addition & 0 deletions ...nt-and-installation/troubleshooting-common-issues-after-epp-server-migration.md
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Expand Up @@ -40,6 +40,7 @@ For the full symptom, cause, and resolution details for each issue, see [Migrati
- **Audit Log Backup job stuck or needs to be reset** — See [Cleaning Up and Recreating an Audit Configuration](/docs/kb/endpointprotector/troubleshooting-and-errors/cleaning-up-and-recreating-an-audit-configuration).
- **Predefined HIPAA dictionaries stop working after a server hostname/IP change** — See [Predefined HIPAA Dictionaries Stop Working After Migration](/docs/endpointprotector/install/migrationprocedure/troubleshooting#predefined-hipaa-dictionaries-stop-working-after-migration).
- **Recurring HTTP 500 errors resolved only by a full reboot** — typically an undersized-server issue, not a one-time import failure. See [Recurring HTTP 500 Errors Resolved Only by a Full Reboot](/docs/kb/endpointprotector/troubleshooting-and-errors/recurring-http-500-errors-resolved-only-by-a-full-reboot).
- **SSO login fails after migration when the new server uses an IP address instead of an FQDN** — reviewing the SSO configuration after restore is mandatory in this case. See [SSO Login Fails After Migration When the Server Uses an IP Address Instead of an FQDN](/docs/endpointprotector/install/migrationprocedure/troubleshooting#sso-login-fails-after-migration-when-the-server-uses-an-ip-address-instead-of-an-fqdn).

## EPP Client Issues

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