feat: add customer support platform identifiers to start conversation#10
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Lets callers link the customer being created to their record(s) in third-party support platforms (Intercom, Zendesk, Salesforce, Freshchat, Freshdesk), alongside customer_id. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
CustomerSupportPlatform duplicated the broader, already-exported SupportPlatform type. A rename would have collided with it (same module, same name), so drop the narrower type and point CustomerSupportPlatformIdentifier.support_platform at the existing one instead, matching the Go and .NET SDKs. Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>
sharanmoore
approved these changes
Jul 8, 2026
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Summary
customer_support_platform_identifiersfield toStartConversationParams, letting callers link the customer being created to their record(s) in third-party support platforms (Intercom, Zendesk, Salesforce, Freshchat, Freshdesk), alongsidecustomer_id.typeis only required/validated forintercom,zendesk, andsalesforce; omit it forfreshchat/freshdesk.Matches the corresponding backend change in wearegradient.
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