From f70b93ca556d6044c0be1e3b5b4f0322775f7b06 Mon Sep 17 00:00:00 2001 From: krzysztofstaszalek Date: Thu, 20 Aug 2026 17:29:19 +0200 Subject: [PATCH] Add SSO/IP-vs-FQDN post-migration issue to KB troubleshooting summary MIME-Version: 1.0 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 8bit Companion KB bullet for the SSO login-failure entry added to the migration troubleshooting guide in PR #1407 — was dropped from that PR because it wasn't staged at commit time. Co-Authored-By: Claude Sonnet 5 --- .../troubleshooting-common-issues-after-epp-server-migration.md | 1 + 1 file changed, 1 insertion(+) diff --git a/docs/kb/endpointprotector/deployment-and-installation/troubleshooting-common-issues-after-epp-server-migration.md b/docs/kb/endpointprotector/deployment-and-installation/troubleshooting-common-issues-after-epp-server-migration.md index 5c6ba61b5a..fdeddc75ec 100644 --- a/docs/kb/endpointprotector/deployment-and-installation/troubleshooting-common-issues-after-epp-server-migration.md +++ b/docs/kb/endpointprotector/deployment-and-installation/troubleshooting-common-issues-after-epp-server-migration.md @@ -40,6 +40,7 @@ For the full symptom, cause, and resolution details for each issue, see [Migrati - **Audit Log Backup job stuck or needs to be reset** — See [Cleaning Up and Recreating an Audit Configuration](/docs/kb/endpointprotector/troubleshooting-and-errors/cleaning-up-and-recreating-an-audit-configuration). - **Predefined HIPAA dictionaries stop working after a server hostname/IP change** — See [Predefined HIPAA Dictionaries Stop Working After Migration](/docs/endpointprotector/install/migrationprocedure/troubleshooting#predefined-hipaa-dictionaries-stop-working-after-migration). - **Recurring HTTP 500 errors resolved only by a full reboot** — typically an undersized-server issue, not a one-time import failure. See [Recurring HTTP 500 Errors Resolved Only by a Full Reboot](/docs/kb/endpointprotector/troubleshooting-and-errors/recurring-http-500-errors-resolved-only-by-a-full-reboot). +- **SSO login fails after migration when the new server uses an IP address instead of an FQDN** — reviewing the SSO configuration after restore is mandatory in this case. See [SSO Login Fails After Migration When the Server Uses an IP Address Instead of an FQDN](/docs/endpointprotector/install/migrationprocedure/troubleshooting#sso-login-fails-after-migration-when-the-server-uses-an-ip-address-instead-of-an-fqdn). ## EPP Client Issues