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+---
+description: >-
+  Shows how to resolve an AD, Entra ID, or Okta collection scan stuck in
+  Running status in Netwrix Identity Recovery by updating the
+  TaskInstances table and restarting the Task Server service.
+keywords:
+  - collection scan stuck
+  - Running status
+  - TaskInstances
+  - Task Server
+  - Entra ID
+  - Okta
+  - Active Directory
+  - Netwrix Recovery for Active Directory
+  - NetwrixRecovery
+  - SQL Server Management Studio
+  - Identity Recovery
+  - StealthRECOVER
+tags:
+  - kb
+  - operations-and-troubleshooting
+products:
+  - identityrecovery
+sidebar_label: Collection Scan Stuck in Running Status
+title: "Collection Scan Stuck in Running Status"
+---
+
+# Collection Scan Stuck in Running Status
+
+## Symptom
+
+A collection scan (Active Directory, Entra ID, or Okta) remains in **Running** status indefinitely. The console shows no status details or error messages, and the scan never completes or times out.
+
+## Cause
+
+The scan hung during its collection step. Netwrix Identity Recovery does not apply a timeout to collection work for any of the three scan types, so a stalled directory query, Graph call, or Okta API call leaves the task instance at **Running** with no automatic recovery.
+
+## Resolution
+
+1. In your SQL Server Management Studio instance, locate the Identity Recovery database. The default name is `NetwrixRecovery`.
+2. Run a query to find the stuck task instance for the affected task:
+
+```sql
+SELECT TOP 1 * FROM TaskInstances WHERE TaskID = '%taskID%' ORDER BY ID DESC
+```
+
+3. Update the `Status` column for that row to `8` (Failed):
+
+```sql
+UPDATE TaskInstances SET Status = 8 WHERE ID = '%targetID%'
+```
+
+4. Restart the `Netwrix Recovery Task Server` service on the Identity Recovery server.
+5. In the console, start a new scan for the affected domain, tenant, or org.
+
+## TaskInstances.Status Values
+
+| Value | Meaning |
+|---|---|
+| 0 | Initialized |
+| 1 | Running |
+| 2 | Paused |
+| 4 | Stopped |
+| 8 | Failed/Error |
+| 16 | Completed/Finished |
+| 32 | Waiting |