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+---
+description: >-
+  Steps to configure Fortinet Authenticator to work with Netwrix Password Policy Enforcer Client by adding the Password Policy Enforcer Client GUID to the Fortinet CredentialProvidersWhiteList 
+  registry value.
+keywords:
+  - Netwrix Password Policy Enforcer
+  - Fortinet Authenticator
+  - CredentialProvidersWhiteList
+  - registry
+  - GUID
+  - Windows Logon
+  - credential provider
+  - Password Policy Enforcer Client
+  - CTRL+ALT+DEL
+  - filter acceptance list
+products:
+  - passwordpolicyenforcer
+sidebar_label: Password Policies Not Displaying When Fortinet Authenticator Is Installed
+tags:
+  - kb
+title: "Password Policies Not Displaying When Fortinet Authenticator Is Installed"
+knowledge_article_id: 
+---
+
+# Password Policies Not Displaying When Fortinet Authenticator Is Installed
+
+## Symptom
+
+Netwrix Password Policy Enforcer Client does not show password policies for users on machines running Fortinet Authenticator.
+
+## Cause
+
+Fortinet Authenticator filters out all other credential providers unless the filter acceptance list for Fortinet includes them.
+
+## Resolution
+
+1. Uninstall Password Policy Enforcer Client and Fortinet Authenticator, then reboot the machine.
+
+2. Install Fortinet Authenticator, reboot the machine, and confirm Fortinet Authenticator works as expected.
+
+3. Add the Password Policy Enforcer Client GUID (`{F347212E-AF6B-4726-92B3-E4DF3388D58C}`) to the `CredentialProvidersWhiteList` registry value on the Fortinet machine.
+
+    > **NOTE:** More information on the Fortinet Registry is available in [FortiAuthenticator Agent for Microsoft Windows Registry Files](https://docs.fortinet.com/document/fortiauthenticator/6.6.0/fortiauthenticator-agent-for-microsoft-windows-5-1-install-guide/395640/appendix-d-fortiauthenticator-agent-for-microsoft-windows-registry-files).
+
+4. Install Password Policy Enforcer Client, reboot, and make sure Fortinet Authenticator is still working as expected.
+
+5. After logging in, press Ctrl+Alt+Delete and check whether password policies appear. An administrator must assign a password policy to the user for this to work.
+
+    > **NOTE:** If password policies still do not appear, wait on the Ctrl+Alt+Delete > Change Password screen to see whether Password Policy Enforcer Client returns a communication error or the screen times out back to the Ctrl+Alt+Delete screen. If it times out back to the Ctrl+Alt+Delete screen, repeat the steps and verify that the GUID in the `CredentialProvidersWhiteList` registry value is correct and does not have missing or extra characters.
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