From dab9e32c3103afa7b6d3db07668e504d632f4073 Mon Sep 17 00:00:00 2001 From: sangeeta1911 Date: Wed, 15 Jul 2026 19:05:17 +0530 Subject: [PATCH 1/3] docs: add FAQ for updating WhatsApp business profile info Explains that address/email/website/description shown on a contact's WhatsApp business profile view is managed via Gupshup, not Glific, and gives the steps to update it there. Co-Authored-By: Claude Sonnet 5 --- ...ing Your WhatsApp Business Profile Info.md | 37 +++++++++++++++++++ 1 file changed, 37 insertions(+) create mode 100644 docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md diff --git a/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md new file mode 100644 index 000000000..2948e1e36 --- /dev/null +++ b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md @@ -0,0 +1,37 @@ +

+ + + + + + +
3 minutes readLevel: Beginner Last Updated: July 2026
+

+ +# Updating Your WhatsApp Business Profile Info + +When a contact taps on your chatbot's name in WhatsApp, they see a business profile - your description, address, email, and website links. This information isn't managed in Glific. It's part of your WhatsApp Business Profile, which you manage through Gupshup (the WhatsApp Business API provider Glific uses to send and receive messages). + +## What you can update + +- Profile photo +- Business description (the short summary shown at the top of the profile) +- Website URLs (your primary website, plus any additional ones) +- Business email address +- Physical business address +- About text (shown when a contact taps the info icon at the top of the chat) +- Contact details (phone numbers and social media handles) + +## Steps to update your business profile + +1. Log in to your Gupshup account - the same account used when you [set up Gupshup](https://glific.github.io/docs/docs/Pre%20Onboarding/Gupshup%20Setup/) for your chatbot. +2. Go to `Dashboard` > select your app > `Profile`. +3. Update whichever fields you need - photo, description, website, email, address, about text, or contact details. +4. Save your changes. + +Note: These updates go to WhatsApp directly, not through Glific, so there's nothing further to configure in Glific for this to take effect. It can take a little time for the changes to show up consistently across Android, iOS, Web, and Desktop WhatsApp for your contacts. + +--- + +You can read more about related setup here: +- [Gupshup Setup](https://glific.github.io/docs/docs/Pre%20Onboarding/Gupshup%20Setup/) From f891653d79e2a46d8c192fba7bf38b06103e04dd Mon Sep 17 00:00:00 2001 From: sangeeta1911 Date: Thu, 30 Jul 2026 13:03:51 +0530 Subject: [PATCH 2/3] docs: address review feedback on WhatsApp business profile FAQ Switches the primary path from Gupshup to Meta's WhatsApp Manager, drops unconfirmed fields (about text, social handles), adds the business category field, and notes these updates skip Meta verification unlike a display name change. Co-Authored-By: Claude Sonnet 5 --- ...ing Your WhatsApp Business Profile Info.md | 19 +++++++------------ 1 file changed, 7 insertions(+), 12 deletions(-) diff --git a/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md index 2948e1e36..e5acf1b35 100644 --- a/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md +++ b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md @@ -10,7 +10,7 @@ # Updating Your WhatsApp Business Profile Info -When a contact taps on your chatbot's name in WhatsApp, they see a business profile - your description, address, email, and website links. This information isn't managed in Glific. It's part of your WhatsApp Business Profile, which you manage through Gupshup (the WhatsApp Business API provider Glific uses to send and receive messages). +When a contact taps on your chatbot's name in WhatsApp, they see a business profile - your description, address, email, and website links. This information isn't managed in Glific. It's part of your WhatsApp Business Profile, which you manage through Meta's [WhatsApp Manager](https://business.facebook.com/latest/whatsapp_manager/phone_numbers/) - using the same Meta Business Account connected to your chatbot's WhatsApp number when you [set up Gupshup](https://glific.github.io/docs/docs/Pre%20Onboarding/Gupshup%20Setup/) (the WhatsApp Business API provider Glific uses to send and receive messages). ## What you can update @@ -19,19 +19,14 @@ When a contact taps on your chatbot's name in WhatsApp, they see a business prof - Website URLs (your primary website, plus any additional ones) - Business email address - Physical business address -- About text (shown when a contact taps the info icon at the top of the chat) -- Contact details (phone numbers and social media handles) +- Business category +- Contact details (phone number) ## Steps to update your business profile -1. Log in to your Gupshup account - the same account used when you [set up Gupshup](https://glific.github.io/docs/docs/Pre%20Onboarding/Gupshup%20Setup/) for your chatbot. -2. Go to `Dashboard` > select your app > `Profile`. -3. Update whichever fields you need - photo, description, website, email, address, about text, or contact details. +1. Go to [WhatsApp Manager](https://business.facebook.com/latest/whatsapp_manager/phone_numbers/) in Meta Business Manager, and log in with the Meta Business Account linked to your chatbot's WhatsApp number. +2. Under `Phone numbers`, select your chatbot's WhatsApp number, then open its `Profile`. +3. Update whichever fields you need - photo, description, website, email, address, category, or contact details. 4. Save your changes. -Note: These updates go to WhatsApp directly, not through Glific, so there's nothing further to configure in Glific for this to take effect. It can take a little time for the changes to show up consistently across Android, iOS, Web, and Desktop WhatsApp for your contacts. - ---- - -You can read more about related setup here: -- [Gupshup Setup](https://glific.github.io/docs/docs/Pre%20Onboarding/Gupshup%20Setup/) +Note: These updates go to WhatsApp directly, not through Glific, so there's nothing further to configure in Glific for this to take effect. It can take a little time for the changes to show up consistently across Android, iOS, Web, and Desktop WhatsApp for your contacts. Unlike changing your WhatsApp Business display name, these profile updates don't need Meta's verification, so they take effect as soon as you save. From 96d6d94ca600af614e0d8bbad97bf19f872df954 Mon Sep 17 00:00:00 2001 From: Sangeet Mishra <143380171+SangeetaMishr@users.noreply.github.com> Date: Thu, 30 Jul 2026 21:02:48 +0530 Subject: [PATCH 3/3] Rename 'Physical business address' to 'Business address' --- docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md index e5acf1b35..ebdcb71eb 100644 --- a/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md +++ b/docs/8. FAQ/Updating Your WhatsApp Business Profile Info.md @@ -18,7 +18,7 @@ When a contact taps on your chatbot's name in WhatsApp, they see a business prof - Business description (the short summary shown at the top of the profile) - Website URLs (your primary website, plus any additional ones) - Business email address -- Physical business address +- Business address - Business category - Contact details (phone number)