Merge pull request #234 from flashcatcloud/docs/comparison-refresh

docs(comparison): sharpen status page, AI SRE billing, and stakeholder pricing points

Author: ysyneu

en/on-call/quickstart/comparison.mdx

@@ -207,7 +207,7 @@ The two vendors take different approaches to AI: **PagerDuty splits AI across mu
 | **Knowledge & Memory** | [Knowledge base](/en/ai-sre/knowledge) (DUTY.md + file references), [automatic memory extraction](/en/ai-sre/memory); `/init` can import existing knowledge from tools like Claude Code and Cursor | Not found in public materials |
 | **AI Postmortems** | One-click postmortem generation + scheduled automated postmortems | Postmortems (formerly Jeli, being merged into the core product) are available from Professional up, capped at 300 per year on the Professional/Business tiers |
 | **Usage Insight** | [/insight](/en/ai-sre/insight) reviews the last 30 days of AI usage, quantifying friction points and providing improvement recommendations | Not found in public materials |
-| **Billing** | Included with the Professional plan—see the [pricing page](https://www.flashduty.com/pricing) for details | AIOps sold as a separate add-on (starting at $699+/month, billed by event volume); Advance tiers each include a one-time AI Action allowance, with additional AI credits required beyond that |
+| **Billing** | **Free during the public beta**; usage-based credits billing after general availability—see the [pricing page](https://www.flashduty.com/pricing) for details | AIOps sold as a separate add-on (starting at $699+/month, billed by event volume); Advance tiers each include a one-time AI Action allowance, with additional AI credits required beyond that |
 
 <Note>
 PagerDuty's AIOps has been refined over many years for large-scale event correlation and is a mature capability. The core differences between the two: first, **how it's sold**—Flashduty bundles it in, while PagerDuty sells it as separate product add-ons; second, **the remediation path**—Flashduty investigates and resolves dynamically within a session, while PagerDuty's automated remediation depends on pre-configured, fixed scripts.
@@ -237,15 +237,18 @@ Incident handling workflows differ from team to team—**every step in the proce
 
 ---
 
-Communicating service status to the outside world is the last mile of incident management.
+Communicating service status to the outside world is the last mile of incident management. Flashduty's Status Page ships with On-call and is more full-featured; PagerDuty Status Pages are tiered by plan and subscriber volume.
 
 | Dimension | Flashduty | PagerDuty |
 | --- | --- | --- |
-| **Availability** | [Status Page](/en/on-call/statuspage/statuspage) is included with the On-call product | The base plan includes only 1 public status page; additional pages and subscribers require a paid add-on (pricing on request) |
-| **Subscription Methods** | Email subscription + **confirmation-free RSS 2.0 / Atom 1.0 subscriptions**, with ETag caching support | Email / Slack / Webhook; no RSS/Atom subscription found |
-| **Atlassian Migration** | **Compatible with Atlassian Statuspage subscription URLs** (`history.rss` / `history.atom`)—subscribers notice nothing after migration | — |
-| **Proof of Availability** | Automatically accumulates historical uptime data, turning SLA commitments into verifiable records | Supports 7/30/90-day uptime display |
-| **Maintenance Announcements** | ✅ Planned maintenance windows announced in advance | ✅ |
+| **Availability** | [Status Page](/en/on-call/statuspage/statuspage) is included with the On-call product, **public + internal status pages in one** | The base plan includes only 1 public status page; internal status pages require Business or above, and private status pages are a Premium add-on |
+| **Subscription Cost** | ✅ **Free for subscribers, no account required** | Public-page subscriptions are free but capped by plan (Professional 250 / Business 500 / Enterprise 1,000; exceeding the cap requires a sales add-on); **viewers of internal status pages and internal incident activity must hold an account, at minimum a paid Stakeholder license** |
+| **Subscription Granularity & Methods** | **Three-tier subscriptions** (all / component / event level), email + **confirmation-free RSS 2.0 / Atom 1.0 subscriptions**, with bulk import/export and self-service subscriber management | Email / Slack / Webhook; no RSS/Atom subscription found |
+| **Multilingual Notifications** | ✅ Natively preserves each subscriber's language preference | Not found in public materials |
+| **Internal Status Page Notifications** | Native push to Feishu/Lark, Dingtalk, WeCom, and Slack | Viewers need a PagerDuty account (starting at a Stakeholder license) |
+| **Proof of Availability** | Automatically accumulates historical uptime, **with maintenance events excluded from uptime loss** | Supports 7/30/90-day uptime display |
+| **Display Customization** | Custom domain, calendar + list dual views, configurable availability display, component visibility controls | Custom domain, logo/color scheme/header and footer |
+| **Atlassian Migration** | **Compatible subscription URLs** (`history.rss` / `history.atom`) + one-click CLI migration of components, incidents, and subscribers | — |
 
 <Tip>
 If you're currently using Atlassian Statuspage, see our in-depth [Flashduty vs Atlassian Statuspage comparison](/en/on-call/statuspage/comparison).
@@ -277,9 +280,10 @@ Pricing is a critical factor in enterprise decisions—you need to choose the mo
 | --- | --- | --- |
 | **Pricing Page** | [flashduty.com/pricing](https://www.flashduty.com/pricing) | [pagerduty.com/pricing](https://www.pagerduty.com/pricing/incident-response/) |
 | **Billing Model** | License fee + excess communication fees | Seat fee + Add-Ons |
-| **Edition Pricing** | **Professional ¥199/user/month**, including AI capabilities like AI SRE autonomous troubleshooting, intelligent grouping, AI summaries, and AI postmortems | Business $41/user/month (annual billing); AIOps requires a separate add-on (starting at $699+/month, billed by event volume); Advance tiers each include a one-time AI Action allowance, with extra usage billed separately |
+| **Edition Pricing** | **Professional ¥199/user/month**, including intelligent grouping, AI summaries, and AI postmortems; AI SRE is free during the public beta and billed on usage-based credits after general availability | Business $41/user/month (annual billing); AIOps requires a separate add-on (starting at $699+/month, billed by event volume); Advance tiers each include a one-time AI Action allowance, with extra usage billed separately |
 | **Billing Target** | ✅ **Only active users are charged**—only members who view and handle incidents need a License | ❌ **All users must pay**—including members who only receive notifications |
-| **Notification Capability** | ✅ Members without a License can still receive all notifications (email, SMS, voice call, IM) | ❌ A paid seat is required to receive notifications |
+| **Notification Capability** | ✅ Members without a License can still receive all notifications (email, SMS, voice call, IM) | ❌ A paid seat is required to receive notifications; even just viewing internal incident activity requires at least a paid Stakeholder license |
+| **Status Page Subscriptions** | ✅ Free, no account required, doesn't consume a License | Public-page subscriptions are capped by plan (250/500/1,000), with an add-on required beyond that; viewing internal status pages requires a Stakeholder license |
 | **Free Trial** | Professional 14 days free, extendable on request | Business 14 days free |
 
 ### Billing Model Difference: License vs Full-team Seats
@@ -290,13 +294,15 @@ This is the most fundamental pricing difference between Flashduty and PagerDuty.
   <Tab title="PagerDuty Model">
     PagerDuty requires **a paid seat for every user who needs to receive notifications**. This means:
     - A 100-person team where everyone needs incident notifications requires purchasing 100 seats
+    - Stakeholders who only need to **view** internal incident activity (management, customer support, etc.) must also purchase at least the entry-level paid Stakeholder license
     - To control costs, organizations often buy seats only for core personnel, causing **critical notifications to miss** relevant stakeholders
     - Total cost = seat price × the number of users who need notifications
   </Tab>
   <Tab title="Flashduty Model">
     Flashduty decouples **incident handling permissions** from **notification delivery**:
     - Only members who need to log in to the platform to **view and handle** incidents require a License
     - **All members** (including those without a License) can passively receive alert notifications
+    - Status page subscribers are likewise **free and require no account registration**
     - Total cost = License price × active handler count (typically only 10%–20% of the team)
   </Tab>
 </Tabs>
@@ -364,7 +370,8 @@ Quality service support is essential for successful product implementation.
 <CardGroup cols={2}>
   <Card title="Flashduty Highlights" icon="star">
     - **AI SRE Autonomous Troubleshooting**: An SRE Agent that can enter your real environment to run diagnostics, with native IM collaboration
-    - **Better Pricing Strategy**: Only active incident handlers need a License, saving 80%–90% for large teams
+    - **Better Pricing Strategy**: Only active incident handlers need a License, with zero cost for notification recipients and status page subscribers, saving 80%–90% for large teams
+    - **Status Pages, More Complete and More Affordable**: Public + internal in one, multilingual notifications, three-tier subscription granularity, included with the product
     - **Localization Advantages**: Complete Mainland China IM support (including on-premises versions), voice/SMS support
     - **Feature Innovation Leadership**: Incident inhibition, storm warning, dynamic assignment, AI postmortems, war rooms, external incident submission, and more
     - **Thoughtful Service Experience**: Dedicated IM groups, remote expert support, fast on-demand integration support

zh/on-call/quickstart/comparison.mdx

@@ -207,7 +207,7 @@ keywords: ["产品对比", "PagerDuty", "功能对比", "价格对比", "竞品
 | **知识与记忆** | [知识库](/zh/ai-sre/knowledge)（DUTY.md + 文件引用）、[自动记忆提炼](/zh/ai-sre/memory)，`/init` 可导入 Claude Code、Cursor 等工具的已有知识 | 公开资料未见 |
 | **AI 复盘** | 故障复盘一键生成 + 自动化定时复盘 | 复盘（原 Jeli，正并入主产品）随 Professional 及以上提供，Professional/Business 档限每年 300 次 |
 | **使用洞察** | [/insight](/zh/ai-sre/insight) 复盘近 30 天 AI 使用情况，量化摩擦并给出改进建议 | 公开资料未见 |
-| **计费方式** | 专业版提供，详见[官网价格页](https://www.flashduty.com/zh/pricing) | AIOps 单独加购（$699+/月起，按事件量计费）；Advance 各档位含一次性 AI Action 额度，超额需购买 AI credits |
+| **计费方式** | **公测期间免费**，正式商用后按 credits 用量计费，详见[官网价格页](https://www.flashduty.com/zh/pricing) | AIOps 单独加购（$699+/月起，按事件量计费）；Advance 各档位含一次性 AI Action 额度，超额需购买 AI credits |
 
 <Note>
 PagerDuty AIOps 在超大规模事件关联场景上打磨多年，能力成熟。两者的核心差异：一是**售卖方式**——Flashduty 一体化提供，PagerDuty 分产品加购；二是**处置路径**——Flashduty 在会话中动态排查处置，PagerDuty 的自动修复依赖预先配置的固定脚本。
@@ -237,15 +237,18 @@ PagerDuty AIOps 在超大规模事件关联场景上打磨多年，能力成熟
 
 ---
 
-对外传递服务状态是故障管理的最后一公里。
+对外传递服务状态是故障管理的最后一公里。Flashduty 状态页随 On-call 提供且功能更全；PagerDuty Status Pages 按套餐与订阅量分层收费。
 
 | 维度 | Flashduty | PagerDuty |
 | --- | --- | --- |
-| **提供方式** | [状态页](/zh/on-call/statuspage/statuspage)随 On-call 产品提供 | 基础套餐仅含 1 个公开状态页，更多页面与订阅者需付费加购（价格需询销售） |
-| **订阅方式** | 邮件订阅 + **RSS 2.0 / Atom 1.0 免确认订阅**，支持 ETag 缓存 | Email / Slack / Webhook，未见 RSS/Atom 订阅 |
-| **Atlassian 迁移** | **兼容 Atlassian Statuspage 订阅地址**（`history.rss` / `history.atom`），迁移后订阅者无感 | — |
-| **可用性证明** | 自动沉淀历史 Uptime 数据，将 SLA 承诺转化为可验证记录 | 支持 7/30/90 天 uptime 展示 |
-| **维护公告** | ✅ 计划内维护窗口提前公布 | ✅ |
+| **提供方式** | [状态页](/zh/on-call/statuspage/statuspage)随 On-call 产品提供，**公开 + 内部状态页一体** | 基础套餐仅含 1 个公开状态页；内部状态页需 Business 及以上，私有状态页在 Premium 加购包 |
+| **订阅费用** | ✅ **订阅者免费、无需账号** | 公开页订阅免费但按套餐限名额（Professional 250 / Business 500 / Enterprise 1,000，超出需向销售加购）；**内部状态页与内部事件动态的围观者需持账号，最低为付费 Stakeholder 席位** |
+| **订阅粒度与方式** | 全量/组件/事件**三级订阅**，邮件 + **RSS 2.0 / Atom 1.0 免确认订阅**，订阅者批量导入导出与自助管理 | Email / Slack / Webhook，未见 RSS/Atom 订阅 |
+| **多语言通知** | ✅ 原生保留订阅者语言偏好 | 公开资料未见 |
+| **内部状态页通知** | 飞书/钉钉/企业微信/Slack 原生推送 | 查看者需 PagerDuty 账号（Stakeholder 席位起） |
+| **可用性证明** | 自动沉淀历史 Uptime，**维护事件不计入 uptime 损耗** | 支持 7/30/90 天 uptime 展示 |
+| **展示定制** | 自定义域名、日历 + 列表双视图、可用性展示方式可配置、组件展示控制 | 自定义域名、Logo/配色/页头页脚 |
+| **Atlassian 迁移** | **兼容订阅地址**（`history.rss` / `history.atom`）+ CLI 一键迁移组件、事件与订阅者 | — |
 
 <Tip>
 如果您正在使用 Atlassian Statuspage，可参考 [Flashduty vs Atlassian Statuspage 深度对比](/zh/on-call/statuspage/comparison)。
@@ -277,9 +280,10 @@ PagerDuty AIOps 在超大规模事件关联场景上打磨多年，能力成熟
 | --- | --- | --- |
 | **价格页面** | [flashduty.com/zh/pricing](https://www.flashduty.com/zh/pricing) | [pagerduty.com/pricing](https://www.pagerduty.com/pricing/incident-response/) |
 | **收费模式** | License 费 + 超额通信费用 | 席位费 + Add-Ons |
-| **版本定价** | **专业版 ¥199/人/月**，含 AI SRE 自治排障、智能聚合、AI 摘要、AI 复盘等 AI 能力 | Business 版 $41/人/月（年付）；AIOps 需单独加购（$699+/月起，按事件量计费），Advance 各档含一次性 AI Action 额度、超额另付 |
+| **版本定价** | **专业版 ¥199/人/月**，含智能聚合、AI 摘要、AI 复盘；AI SRE 公测期免费，正式商用后按 credits 用量计费 | Business 版 $41/人/月（年付）；AIOps 需单独加购（$699+/月起，按事件量计费），Advance 各档含一次性 AI Action 额度、超额另付 |
 | **计费对象** | ✅ **仅对活跃用户收费**——只有查看和处理故障的成员需要 License | ❌ **所有用户都需付费**——包括仅接收通知的成员 |
-| **通知能力** | ✅ 无 License 成员也可接收所有通知（邮件、短信、电话、IM） | ❌ 必须购买席位才能接收通知 |
+| **通知能力** | ✅ 无 License 成员也可接收所有通知（邮件、短信、电话、IM） | ❌ 接收通知需购买席位；仅围观内部事件动态也需最低 Stakeholder 付费席位 |
+| **状态页订阅** | ✅ 免费、无需账号、不占 License | 公开页订阅按套餐限名额（250/500/1,000）、超出加购；内部状态页围观需 Stakeholder 席位 |
 | **免费试用** | 专业版 14 天免费，可申请延长 | Business 版 14 天免费 |
 
 ### 计费模式差异：License vs 全员席位
@@ -290,13 +294,15 @@ PagerDuty AIOps 在超大规模事件关联场景上打磨多年，能力成熟
   <Tab title="PagerDuty 模式">
     PagerDuty 要求**每一个需要接收通知的用户都购买席位**。这意味着：
     - 一个 100 人的团队，如果所有人都需要在故障时收到通知，就需要购买 100 个席位
+    - 仅需**围观**内部事件动态的干系人（管理层、客服等），也要购买最低档的 Stakeholder 付费席位
     - 为控制成本，企业往往只为核心人员购买席位，导致**关键通知无法触达**相关人员
     - 总费用 = 席位单价 × 全部需通知的用户数
   </Tab>
   <Tab title="Flashduty 模式">
     Flashduty 将**故障处理权限**与**通知接收**解耦：
     - 只有需要登录平台**查看和处理**故障的成员才需要 License
     - **所有成员**（包括无 License 成员）都可以被动接收告警通知
+    - 状态页订阅者同样**免费且无需注册账号**
     - 总费用 = License 单价 × 活跃处理人数（通常仅为团队的 10%~20%）
   </Tab>
 </Tabs>
@@ -364,7 +370,8 @@ PagerDuty AIOps 在超大规模事件关联场景上打磨多年，能力成熟
 <CardGroup cols={2}>
   <Card title="Flashduty 突出优势" icon="star">
     - **AI SRE 自治排障**：能进入真实环境执行诊断的 SRE Agent，IM 原生协同
-    - **更优价格策略**：仅活跃处理人员需要 License，大团队可节省 80%~90% 费用
+    - **更优价格策略**：仅活跃处理人员需要 License，通知接收与状态页订阅零费用，大团队可节省 80%~90% 费用
+    - **状态页更全更省**：公开 + 内部一体、多语言通知、三级订阅粒度，随产品提供
     - **本土化优势**：完善的中国大陆 IM（含私有化版本）、语音短信支持
     - **功能创新领先**：故障抑制、风暴预警、动态分派、AI 复盘、作战室、外部故障提交等
     - **贴心服务体验**：专属 IM 群、远程专家支持、集成按需快速支持