Are you a customer of Octopus Deploy? Don't raise the issue here. Please contact our support team so we can triage your feature request, making sure it's handled appropriately.
Prerequisites
The enhancement
The Need
ServiceNow does not accept customer planning fields when creating a Standard Change request.
This blocks customers who want Standard Change's automatic approval but still need dynamic, per-deployment content.
Example of effected fields:
Octopus.ServiceNow.Field[description]
Octopus.ServiceNow.Field[implementation_plan]
Octopus.ServiceNow.Field[backout_plan]
Octopus.ServiceNow.Field[test_plan]
Solution
Patch these planning fields when creating a Standard Change request.
Important Note:
ServiceNow blocks changing these fields after a Standard Change has been created, via its built-in Restrict fields from Standard Change Business Rule.
If your ServiceNow instance still has this rule active (the default) and you set these Octopus.ServiceNow.Field[...] variables, Octopus's attempt to apply them will fail with an error from ServiceNow.
To use this feature, you'll need to adjust that Business Rule on your own ServiceNow instance (e.g. exempt Octopus's integration user from it) so the update is allowed. (Business Rule docs)
Screenshots and Mockups
Links
Are you a customer of Octopus Deploy? Don't raise the issue here. Please contact our support team so we can triage your feature request, making sure it's handled appropriately.
Prerequisites
The enhancement
The Need
ServiceNow does not accept customer planning fields when creating a Standard Change request.
This blocks customers who want Standard Change's automatic approval but still need dynamic, per-deployment content.
Example of effected fields:
Solution
Patch these planning fields when creating a Standard Change request.
Important Note:
ServiceNow blocks changing these fields after a Standard Change has been created, via its built-in
Restrict fields from Standard ChangeBusiness Rule.If your ServiceNow instance still has this rule active (the default) and you set these
Octopus.ServiceNow.Field[...]variables, Octopus's attempt to apply them will fail with an error from ServiceNow.To use this feature, you'll need to adjust that Business Rule on your own ServiceNow instance (e.g. exempt Octopus's integration user from it) so the update is allowed. (Business Rule docs)
Screenshots and Mockups
Links