NethVoice CTI: Allow Password Change and Password Expiration Management in NethVoice CTI and NethLink

[andrea-marchionni]

Summary

Add support for password management directly from NethVoice CTI and NethLink, allowing users to change their password and handle password expiration without accessing the NS8 portal.

Problem

Currently, if a user's password expires or needs to be changed, there is no way to perform this operation directly from NethVoice CTI or NethLink. This creates several issues:

• Users cannot update an expired password from the applications they use daily.
• Authentication failures may prevent access to the applications without providing a way to recover.
• Administrators receive additional support requests for a common self-service operation.

Proposed Solution

Implement password management features in both NethVoice CTI and NethLink:

• Allow authenticated users to change their passwords from the application settings.
• Detect password expiration during login.
• Prompt users to set a new password when the current one has expired.
• Display clear error messages and guide users through the password change process.
• Enforce the password policies configured in NS8 (minimum length, complexity, history, etc.).

Benefits

• Improved user experience.
• Reduced administrative overhead.
• Consistent password management across the Nethesis ecosystem.
• Compliance with password expiration and security policies without requiring users to access the NS8 interface.

Use Cases

1. A user wants to periodically update their password without opening the NS8 portal.
2. A user's password has expired, and they can immediately set a new one directly from the CTI or NethLink login screen.
3. Organizations enforcing password expiration policies can provide a seamless self-service experience to their users.